退款政策
Refund & Return Policy
Last updated: [2026.1.9]
Thank you for shopping at JESSIEGO. Please review our return and refund policy below.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Original packaging and accessories must be included
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Proof of purchase is required
Items that show signs of use or wear may not be eligible for return unless they are defective or incorrect.
Non-Returnable Items
The following items are not eligible for return or refund:
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Used or worn items
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Final sale or clearance items
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Customized or personalized items
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Items damaged due to misuse or normal wear
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos or videos.
Once verified, we will offer a replacement or full refund at no additional cost.
Return Process
To request a return, please contact us at:
📧 E-MAIL:LOCKCAYA@GMAIL.COM
WHATS APP:+8617322231554
Please include:
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Order number
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Reason for return
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Photos (if applicable)
Returns sent without prior authorization may not be accepted.
Return Shipping
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If the return is due to a defective or incorrect item, we will cover the return shipping cost.
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For all other approved returns, customers are responsible for return shipping.
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Original shipping fees are non-refundable.
Refunds
Once your return is received and inspected, refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.
Contact Us
If you have any questions regarding this policy, please contact us at:
📧 E-MAIL：LOCKCAYA@GMAIL.COM
WHATS APP:+8617322231554
