Shipping policy

Shipping Policy

Last updated: [2026.1.9]

Thank you for shopping at JESSIEGO. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.

Processing times may vary during peak seasons or promotional periods.

Shipping Time & Delivery

Estimated delivery times are provided for reference only and may vary depending on:

  • Destination

  • Shipping method

  • Carrier performance

  • Customs clearance (if applicable)

Please note that delivery times are not guaranteed.

Shipping Rates

Shipping fees (if applicable) will be calculated and displayed at checkout.
Any customs duties, taxes, or import fees imposed by local authorities are the responsibility of the customer unless otherwise stated.

Tracking Information

Once your order has shipped, a shipping confirmation email with tracking information will be sent to the email address provided at checkout.

Tracking updates may take 24–72 hours to appear, depending on the carrier.

Shipping Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs inspections

  • Incorrect or incomplete shipping addresses

  • Events beyond our reasonable control

Incorrect Address

Please ensure that your shipping address is accurate and complete.
Orders returned due to an incorrect or incomplete address may require additional shipping fees for reshipment.

Lost or Missing Packages

If your tracking information shows that a package has been delivered but you have not received it, please contact the carrier directly first.

If your package is confirmed lost in transit, please contact us at LOCKCAYA@GMAIL.COM so we can assist you with a resolution.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of:

  • The damaged item(s)

  • The packaging

We will review the issue and offer an appropriate solution.

Contact Us

If you have any questions regarding our shipping policy, please contact us at:

📧 E-MAIL:LOCKCAYA@GMAIL.COM

     WHATS APP:+8617322231554